Customer Support Portal
Shipping & Policy
Detailed answers regarding our fulfillment model, return processes, and support channels.
✈️ Shipping Policy
To provide direct-to-customer discounts and avoid retail store markups, we fulfill our orders directly from our logistics center.
- Order Processing: 24 to 48 business hours.
- Fulfillment Timelines: Tracked shipping takes 7 to 15 business days globally.
- Tracking Delivery: End-to-end tracking is automatically generated and emailed as soon as your label is printed.
Estimated delivery speeds are subject to customs audits or carrier processing delays.
🛡️ Returns & Refunds
We back our carry-on packing system with a straightforward 30-day money-back guarantee.
- Return Timeline: Requests must be made within 30 days of receiving your item.
- Package Standards: Items must be returned in their original packaging, unused and complete.
- Refund Processing: Refunds are processed back to your original payment method within 5-7 business days of checking the return.
If your item arrives broken or defective, reach out to our team immediately for a replacement.
Contact Support
Need assistance with your order, shipping details, or TSA volume guidelines? Reach our desk below.
📧 Email: support@valortravel.com
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🕒 Hours: 9 AM - 6 PM EST
